Refund policy

We want every order to arrive right. If it doesn't, we'll fix it.

Damaged, defective or wrong item

Email Fetchandfold47@gmail.com within 7 days of delivery with your order number and a photo of the item and its packaging. Once we've seen the photo, we'll send a replacement or give you a full refund, your choice. You won't need to send the item back.

Order hasn't arrived

If your order hasn't arrived by the end of the delivery window on its product page, email us with your order number. We'll check the tracking with the carrier. If it's lost, we'll send a replacement or give you a full refund.

Changed your mind

Our products ship from partner warehouses in the US and China, so we can't accept returns for change of mind. If you'd like to cancel, email us before your order ships and we'll refund it in full.

How refunds are paid

Refunds go back to your original payment method. Your bank or card provider usually takes 5–10 business days to show them.

Questions

Email Fetchandfold47@gmail.com and we'll get back to you.